Sleator Plants success is largely dependent on and thanks to the dedicated and experienced team we have.
Having invested in our Aftermarket Department heavily in recent years, we are pro-active when it comes to providing our valued customers with the service they expect and deserve.
One of the biggest parts of our 5 star aftersales department is our parts department and our valued Parts Manager Mark Cobain and Parts Executive Andy Lowry!
Parts Manager, Mark, has a number of years experience within the industry and in 2014 Sleator Plant were lucky enough to welcome him aboard, superseding the now retired Clem Bell. Mark worked for a rival dealer for 14 years before being approached by Sleator. Mark met with Sleator Plant General Manager, Jonathan Campbell where he explained what he was hoping to achieve at the company, which ultimately convinced Mark to join the team.
Since joining the Sleator Plant team as Parts Manager, Mark has enjoyed working in the busy environment and enjoys helping customers get their machines back up and running. Mark explains, ‘I like the fact it’s a young team and you can share your ideas’. Sleator Plant pride ourselves on ever bettering our service and with the positive and open minded attitude of the whole team, this is easily do-able, Mark went on to say ‘There were a few things when I first started that I wanted to change and I was given full backing from management’. Thanks in part to Mark’s forward thinking attitude and experience, the company is now reaping the rewards.
The Sleator Plant team work together, ‘we all help each other, the engineers help identify parts, we chase their parts for jobs and the girls help with paperwork, it’s a good team. There’s no ‘I’ in team!’, Mark says.
Aside from the strength of the team at Sleator Plant, the company is fortunate to be able to hold strong stocks of represented brands including Terex Trucks, Genie access equipment and Mecalac construction equipment, formerly knowns as Terex and where there are machines, there are parts! The parts department have a large inventory of fast moving parts in stock and if they need parts they don’t have in stock, they’re able to get them to the customer within 1-2 days. Mark explains, ‘replying quickly to customers requests and being competitive on pricing is one of the keys to our successful parts department’.
With a large inventory of genuine parts for your Terex Trucks, Genie access equipment and Mecalac construction machinery and a well oiled team ready to get your machine up and running, call us on +44 (0)28 9084 4251